Frequently asked
What companies ask us before the first call
Short, honest answers on collaboration, response times and scope of service.
What is a Managed Service Provider (MSP)?
A Managed Service Provider runs your IT continuously and proactively instead of only reacting when something breaks. FAREMEX handles monitoring, maintenance, security and support as an ongoing service with clear ownership and binding SLAs — so you stay focused on your core business.
How fast do you respond to an IT incident?
For critical incidents our initial response time is under 60 minutes. Through continuous monitoring and clear escalation paths we maintain 99.5% SLA availability.
Which IT services does FAREMEX offer?
Four disciplines from one partner: cloud solutions, network & security (VLAN, firewall, VPN), IT infrastructure (servers, backup, monthly restore tests) and managed services (monitoring, patching, support) — operated as one coherent system, not in silos.
Which region do you serve?
FAREMEX is based in Dorfen, Bavaria, and supports small and medium-sized businesses across Germany, Austria and Italy — on site as well as remotely.
Is the collaboration GDPR-compliant?
Yes. We work GDPR-compliant and follow ITIL practice. Every customer environment and change is documented to a fixed standard and transparently reported.
How does getting started work?
With a no-obligation initial conversation: we listen, assess your situation and define the next meaningful step. We usually get back to you within one business day.
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